Do you need us to do your cloakroom designs?
The design and layout of a cloakroom, although perhaps a trivial element in the overall scheme of a building can have a very real impact on the customer experience.
We’ve all thought about just putting our coats over the back of the chair when visiting the theatre or restaurant, just because we really can’t be bothered to queue up to check the coat in…
Now imagine you have a venue of 500+ visitors in December, all of whom need to store their coats and in some cases bags or umbrellas. So to enable you to accept these as quickly and efficiently as possible will be a very important part of the run up to the start of a successful event.
Getting the most out of small spaces
Whilst designing cloakrooms over the past 20 years, the most common challenge for us has been to get the maximum capacity from the smallest of spaces. These requests have varied from the slightly challenging to the wildly unrealistic expectation of what can be crammed into a space while maintaining a degree of functionality.
More information about cloakroom design
Overall our preference would always be for hangers located at approximately 70mm apart, which gives enough space for coats to be easily hung and removed without being crammed in between each other. This not only looks after the coat, but also makes the job of the attendant easier.
More often than not however, to achieve a target capacity, we find that a blend of coat hangers and double or quadruple hooks will be required. The hangers being preferred to serve the normal day to day use, with the hooks filling in during busier times.
A blend of double & single tiers of rail also allows us to maximise use of the space. For the most part using double tier for standard length coats with single tier space for longer garments.
Space consideration should also be given to the counter size allowing multiple attendants to accept or dispense garments, whilst isle space between rails is wide enough for the attendants to pass each other during service.
Chexology – the paperless ticketing system
Once the layout has been finalised, a clear numbering system & operational system is essential. This needs to be clearly defined to ensure the attendants can intuitively find their way quickly to any point within the cloakroom, enabling a speedy return of the customer’s coat or luggage.
The paperless ticketing system from Chexology is not only a greener solution eliminating paper tickets, but it also allows the cloakroom operators to check items with greater security as well as reducing queue times to return items at the end of an event dramatically.
Cloakroom Accessories
In addition to coat rails, there is usually a requirement for bags and umbrellas. Umbrellas being the easiest to accommodate, with either a wall or rail mounted rack & drip tray, or with standard bin profiles mounted to the end of rails.
Racking to accommodate smaller cases and bags in compartmented shelves is also a solution with larger flight cases usually on lower-level shelving or below counter space.
View some of our work
